TERMS OF SERVICE

Last Updated: 27 September 2026

Welcome to Milani Home Signature.

These Terms of Service (“Terms”) govern your use of our website and your purchase of products and services from Milani Home Signature.

By accessing our website, placing an order, or purchasing from us, you agree to be bound by these Terms.

Please read them carefully before making a purchase.

1. General

This website is operated by Milani Home Signature, Malaysia.

Throughout the website, the terms “we”, “us”, and “our” refer to Milani Home Signature.

By using our website or purchasing products from us, you agree to comply with these Terms, together with our Privacy Policy, Refund Policy, and any other policies displayed on our website.

2. Products and Services

Milani Home Signature offers products including, but not limited to:

  • Furniture

  • Sofas and recliners

  • Beds and bed frames

  • Mattresses

  • Bedding and bedsheets

  • Pillows and mattress accessories

  • Ceramic products

  • Home accessories

  • Home décor

  • Custom-made and special-order products

Product availability may change without prior notice.

We reserve the right to discontinue, modify, or replace products where reasonably necessary.

3. Product Information

We make reasonable efforts to ensure that product descriptions, dimensions, specifications, photographs, colours, and prices displayed on our website are accurate.

However, actual product colours may vary slightly due to:

  • Screen settings

  • Lighting conditions

  • Photography

  • Material characteristics

  • Manufacturing variations

Natural materials such as wood, stone, leather, fabric, and ceramic may also have variations in colour, texture, pattern, grain, or finishing.

Such reasonable variations are not necessarily considered product defects.

4. Product Measurements

All dimensions displayed on our website are approximate unless otherwise stated.

Small measurement variations may occur due to manufacturing processes, materials, padding, upholstery, or product design.

Customers are responsible for checking that the product dimensions are suitable for their intended space before placing an order.

Customers should also check:

  • Door width

  • Lift dimensions

  • Staircases

  • Corridors

  • Entrance access

  • Ceiling height

  • Delivery pathways

Milani Home Signature will not be responsible for delivery difficulties caused by insufficient access where the relevant measurements or access conditions were not disclosed to us in advance.

Additional delivery or handling charges may apply where special arrangements are required.

5. Pricing

All prices displayed on our website are stated in Malaysian Ringgit (RM) unless otherwise indicated.

Prices may be changed from time to time.

The price applicable to an order will generally be the price confirmed at the time the order is successfully placed, subject to correction of genuine pricing or technical errors and applicable law.

Delivery, installation, assembly, staircase, special handling, or other service charges may apply separately.

6. Promotions and Discounts

Promotional prices, discount codes, vouchers, gifts, or special offers may be subject to additional terms and conditions.

Unless otherwise stated:

  • Promotions cannot be exchanged for cash.

  • Promotions may not be combined with other offers.

  • Promotional periods may be limited.

  • Certain products may be excluded.

  • Discounts may only apply while stocks last.

We may withdraw or amend promotions where reasonably necessary, subject to orders already confirmed and applicable law.

7. Orders

Placing an order through our website does not necessarily mean that the order has been accepted.

An order is considered confirmed once we have accepted the order and/or received the required payment or deposit.

We reserve the right to refuse or cancel an order where reasonably necessary, including in circumstances involving:

  • Product unavailability

  • Incorrect pricing

  • Incorrect product information

  • Payment failure

  • Suspected fraudulent transactions

  • Delivery restrictions

  • Technical or system errors

If payment has already been collected for an order that we cannot fulfil, we will arrange an appropriate refund.

8. Payment

Customers must provide complete and accurate payment information.

Depending on availability, payment methods may include:

  • Credit or debit card

  • Online banking

  • Bank transfer

  • Approved payment gateway

  • Other payment methods offered by Milani Home Signature

An order may not be processed until the required payment has been successfully received.

9. Deposits

Certain furniture, custom-made, special-order, or pre-order products may require a deposit.

Where a deposit is required, the applicable payment terms will be communicated before or at the time of order confirmation.

Once production, customisation, or supplier ordering has begun, deposits may be non-refundable to the extent permitted by applicable law.

Any outstanding balance must be paid according to the agreed payment schedule.

10. Custom-Made and Special-Order Products

Customers are responsible for confirming all specifications before approving a custom-made or special-order item.

This may include:

  • Product dimensions

  • Colour

  • Fabric

  • Material

  • Configuration

  • Orientation

  • Design

  • Quantity

  • Other customised specifications

Once production or supplier ordering has begun, changes or cancellations may not be possible.

Custom-made, personalised, modified, and special-order products are generally not eligible for return, exchange, or refund except where required by applicable law or where the product is defective or materially different from the confirmed order.

11. Delivery

Delivery dates and timeframes provided by Milani Home Signature are estimates unless expressly confirmed otherwise.

Delivery may be affected by circumstances including:

  • Supplier delays

  • Manufacturing delays

  • Shipping delays

  • Customs clearance

  • Weather conditions

  • Traffic conditions

  • Building restrictions

  • Public holidays

  • Events outside our reasonable control

We will make reasonable efforts to keep customers informed of significant delays.

12. Delivery Access

Customers are responsible for ensuring that the delivery location is accessible for the purchased products.

Before ordering large furniture, customers should check all entrances, doors, lifts, staircases, corridors, and other access points.

Additional charges may apply for:

  • Staircase delivery

  • Long-distance carrying

  • Special lifting

  • Difficult access

  • Redelivery

  • Additional manpower

If an item cannot be delivered because it does not fit through the available access route, applicable delivery or handling charges may still be payable.

13. Receiving Your Order

Customers, or an authorised person receiving the goods, should inspect the products upon delivery where reasonably possible.

Any visible damage, missing item, or incorrect product should be reported to us promptly.

Customers may be requested to provide:

  • Order number

  • Proof of purchase

  • Photos

  • Videos

  • Packaging photos

  • Description of the issue

This helps us assess and resolve the matter efficiently.

14. Assembly and Installation

Certain furniture may require professional assembly or installation.

Where assembly or installation is not included in the purchase price, additional charges may apply.

Customers should not attempt modifications, repairs, or installations that could damage the product.

Damage caused by improper installation, misuse, unauthorised modification, or incorrect handling may not be covered by warranty or return arrangements.

15. Returns, Exchanges and Refunds

Returns, exchanges, cancellations, and refunds are governed by our Refund Policy.

Customers should review the Refund Policy before completing a purchase.

Nothing in these Terms is intended to remove or restrict rights available to consumers under applicable Malaysian law.

16. Warranty

Where a product includes a manufacturer's or supplier's warranty, the applicable warranty period and conditions may vary according to the product.

Warranty coverage generally does not include damage resulting from:

  • Normal wear and tear

  • Misuse

  • Accidents

  • Improper maintenance

  • Water damage

  • Incorrect installation

  • Unauthorised repairs

  • Modification

  • Commercial use where the product is intended for household use

Specific warranty conditions may be provided with the individual product.

17. Website Information

We make reasonable efforts to ensure information on our website is accurate and current.

However, occasional errors may occur in:

  • Product descriptions

  • Prices

  • Promotions

  • Availability

  • Specifications

  • Images

  • Delivery information

Where we identify a material error affecting an order, we will contact the customer and provide an appropriate solution.

18. Intellectual Property

Unless otherwise stated, the content on this website belongs to or is licensed to Milani Home Signature.

This includes:

  • Logos

  • Brand names

  • Photographs

  • Graphics

  • Product descriptions

  • Website design

  • Written content

  • Videos

Such content may not be copied, reproduced, distributed, modified, or used for commercial purposes without prior permission, except as permitted by applicable law.

19. Prohibited Use

You must not use our website:

  • For unlawful purposes

  • To submit false or misleading information

  • To interfere with website security

  • To introduce viruses or malicious software

  • To attempt unauthorised access to our systems

  • To infringe intellectual property rights

  • To conduct fraudulent transactions

We may restrict website access where misuse is reasonably suspected.

20. Third-Party Services

Our website may use or link to third-party services such as:

  • Payment gateways

  • Delivery providers

  • Social media platforms

  • External websites

These third parties may have their own terms and privacy policies.

Milani Home Signature is not responsible for the independent practices or content of third-party websites or services, except to the extent required by applicable law.

21. Personal Information

Personal information provided through our website will be handled in accordance with our Privacy Policy and applicable Malaysian data protection requirements.

Please review our Privacy Policy for further details about how we collect, use, disclose, and protect personal information.

22. Limitation of Liability

To the extent permitted by applicable law, Milani Home Signature will not be responsible for indirect or consequential losses arising from the use of our website or products where such liability may lawfully be limited.

Nothing in these Terms excludes or restricts any liability or consumer right that cannot legally be excluded or restricted under Malaysian law.

23. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, website, products, services, or applicable requirements.

The latest version will be published on our website together with the updated date.

Changes will not remove rights that have already arisen under applicable law.

24. Governing Law

These Terms are governed by the laws of Malaysia.

Any dispute arising from these Terms or a purchase from Milani Home Signature will be handled in accordance with applicable Malaysian law and available dispute-resolution procedures.

25. Contact Us

If you have questions regarding these Terms, an order, delivery, payment, warranty, return, or other matter, please contact us through our official customer service channels.

Milani Home Signature
Malaysia

Last Updated: September 2026