Refund Policy

At Milani Home Signature, we want every customer to shop with confidence. We take care to ensure that our products are delivered in good condition and match the specifications of your order.

Please read our Refund and Return Policy carefully before making a purchase.

1. Change of Mind

All purchases are considered final once the order has been confirmed.

We generally do not provide refunds or exchanges due to:

  • Change of mind

  • Change of colour preference

  • Incorrect measurements provided by the customer

  • Product no longer matching the customer's interior design

  • Customer ordering the wrong size, model, colour, quantity, or item

We strongly recommend checking all product details, measurements, colours, and specifications carefully before confirming your order.

2. Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after receiving your order.

Please provide:

  • Your order number or proof of purchase

  • Photos or videos clearly showing the issue

  • Photos of the packaging, where applicable

  • A brief description of the problem

Once we have reviewed the issue, we may offer, depending on the circumstances:

  • Repair

  • Replacement of the affected part

  • Replacement of the product

  • Store credit

  • Refund, where appropriate

The appropriate solution will depend on the nature of the issue and product condition.

3. Furniture Products

For furniture items, minor variations in colour, texture, wood grain, stitching, measurements, or finishing may occur due to the nature of materials, manufacturing processes, photography, lighting, and screen display.

Such reasonable variations are not normally considered defects.

Furniture that has been damaged due to misuse, improper handling, incorrect installation, accidents, unauthorised modification, or normal wear and tear will not qualify for a refund or replacement.

4. Mattresses, Bedding & Hygiene Products

For hygiene reasons, mattresses, pillows, bedsheets, mattress protectors, and other bedding products that have been opened, used, washed, stained, damaged, or removed from their original hygiene packaging are generally not eligible for return or exchange unless the product is defective.

Please check the size and specifications carefully before purchasing.

5. Ceramic & Fragile Products

Customers are advised to inspect ceramic, glass, and other fragile products upon receipt.

If an item arrives broken or damaged, please contact us promptly and provide clear photos or videos of the damaged product and packaging.

Claims made after the item has been used, installed, or damaged after delivery may not be accepted.

6. Custom-Made & Special-Order Products

Custom-made, made-to-order, personalised, modified, or special-order products cannot normally be cancelled, returned, exchanged, or refunded once production or ordering has begun.

This includes products with customised:

  • Dimensions

  • Colours

  • Fabrics

  • Materials

  • Designs

  • Configurations

  • Special specifications

Please ensure that all customisation details are correct before confirming your order.

7. Sale, Clearance & Display Items

Sale, clearance, promotional, display, showroom, and “as-is” items may not be eligible for return or exchange unless they are materially different from the condition communicated at the time of purchase or otherwise required under applicable law.

Any known imperfections in display or clearance items will, where applicable, be communicated before purchase.

8. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation is subject to approval.

Orders that have already entered production, been ordered from suppliers, been customised, prepared for delivery, or dispatched may not be cancelled.

Any applicable administrative, delivery, supplier, or processing costs may be deducted from an approved refund where permitted.

9. Delivery Charges

Delivery, installation, assembly, transportation, staircase, manpower, or other service charges are generally non-refundable once the relevant service has been performed.

If redelivery is required because nobody is available to receive the goods, incorrect delivery information was provided, or delivery cannot be completed due to site conditions, additional charges may apply.

10. Refund Processing

Where a refund has been approved, the refund will normally be made using the original payment method where reasonably possible.

Processing times may vary depending on the payment provider, bank, or payment method used.

Shipping, delivery, installation, transaction, or other service charges may be non-refundable where the corresponding service has already been provided, subject to applicable law.

11. Proof of Purchase

A valid receipt, invoice, order confirmation, or other acceptable proof of purchase may be required before we can process a return, exchange, warranty claim, or refund.

12. Consumer Rights

Nothing in this Refund Policy is intended to exclude or limit any rights that customers may have under applicable Malaysian consumer protection laws.

Where there is any conflict between this policy and applicable law, the applicable law will prevail.

13. Contact Us

If you have any questions regarding a damaged item, return, exchange, cancellation, or refund, please contact Milani Home Signature through our official customer service channels.

Please include your name, order number, contact details, and relevant photos or videos so that our team can assist you efficiently.

Milani Home Signature
Malaysia

Last Updated: September 2026