PRIVACY POLICY

Last Updated: 27 September 2026

Milani Home Signature respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, process, disclose, store, and protect your personal information when you visit our website, make a purchase, contact us, or otherwise interact with Milani Home Signature.

By using our website or providing your personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Personal Data We Collect

Depending on how you interact with us, we may collect personal data including:

Personal and Contact Information

  • Full name

  • Telephone number

  • Email address

  • Billing address

  • Delivery address

  • Contact details

Order and Transaction Information

  • Products purchased

  • Order history

  • Order number

  • Purchase amount

  • Payment status

  • Delivery information

  • Invoice and receipt details

  • Returns, exchanges, refunds, and warranty records

Payment Information

When you make a payment, certain payment information may be processed through our banks, payment gateways, or payment service providers.

We generally do not directly store complete credit or debit card information where payment is processed by an authorised third-party payment provider.

Website and Technical Information

When you use our website, we may automatically collect certain technical information such as:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Website activity

  • Pages viewed

  • Referral information

  • Cookies and similar technologies

Communication Information

We may collect information that you provide when contacting us through:

  • Website forms

  • Email

  • Telephone

  • Messaging applications

  • Social media

  • Customer service channels

This may include messages, enquiries, complaints, reviews, photographs, videos, or other information voluntarily provided by you.

2. How We Collect Personal Data

We may collect personal data:

  • Directly from you when you make a purchase

  • When you create an account

  • When you contact us

  • When you request a quotation

  • When you subscribe to marketing communications

  • When you participate in a promotion

  • When you submit a review or enquiry

  • When you visit or interact with our website

  • Through cookies and similar technologies

  • From payment, delivery, or service providers where necessary to complete your transaction

  • From other lawful sources where permitted

3. How We Use Your Personal Data

We may process your personal data for purposes including:

  • Processing and fulfilling your orders

  • Arranging payment

  • Arranging delivery and installation

  • Providing quotations

  • Providing customer service

  • Responding to enquiries

  • Managing returns, exchanges, refunds, and warranties

  • Maintaining customer and transaction records

  • Issuing invoices and receipts

  • Verifying transactions

  • Preventing fraud or misuse

  • Improving our website, products, and services

  • Conducting internal business administration

  • Managing our customer relationships

  • Sending order and delivery updates

  • Sending promotional or marketing communications where permitted

  • Complying with legal and regulatory requirements

  • Protecting our legal rights and legitimate business interests

We will use personal data only for appropriate purposes and in accordance with applicable Malaysian law.

4. Marketing Communications

Where permitted, we may use your contact information to inform you about:

  • New products

  • Promotions

  • Special offers

  • Sales

  • Events

  • Relevant Milani Home Signature news

You may request to stop receiving marketing communications at any time by following the unsubscribe instructions provided or contacting us through our official customer service channels.

Stopping marketing communications will not prevent us from sending necessary transactional communications relating to your orders, payments, deliveries, or customer service matters.

5. Disclosure of Personal Data

We may disclose relevant personal data to third parties where necessary for our business operations.

These may include:

  • Delivery companies

  • Logistics providers

  • Installation or assembly providers

  • Payment gateways

  • Banks and financial institutions

  • IT and website service providers

  • Cloud hosting providers

  • Accounting service providers

  • Professional advisers

  • Suppliers where necessary to fulfil an order

  • Customer service providers

  • Government authorities

  • Regulators

  • Law enforcement authorities where required by law

Third parties will only receive information reasonably necessary for the relevant purpose, subject to applicable legal requirements.

We do not sell your personal data to third parties.

6. Delivery Information

To complete your order, we may provide relevant personal data such as your:

  • Name

  • Contact number

  • Delivery address

  • Order information

  • Delivery instructions

to our delivery, logistics, installation, or fulfilment partners.

This information will be used for purposes such as coordinating and completing your delivery.

7. Payment Processing

Payments made through our website may be processed by third-party payment service providers.

These providers may collect or process payment information according to their own privacy policies, security standards, and terms.

Milani Home Signature does not control the independent privacy practices of third-party payment providers.

We encourage customers to review the applicable provider's privacy information when using their services.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Operate the website

  • Remember your preferences

  • Maintain shopping cart functionality

  • Understand website usage

  • Improve website performance

  • Analyse visitor behaviour

  • Measure marketing effectiveness

  • Provide relevant advertising where permitted

Some cookies may be essential for our website to function properly.

You may be able to manage or disable non-essential cookies through your browser settings or any cookie preference tools made available on our website.

Disabling certain cookies may affect website functionality.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, payment providers, or other external services.

These services operate independently from Milani Home Signature.

Their collection and use of personal data are governed by their respective privacy policies.

We encourage you to review the privacy policies of third-party services before providing personal information to them.

10. Social Media

If you communicate with us or interact with Milani Home Signature through social media platforms, information may also be processed by the relevant social media provider according to its own privacy practices.

Information you publicly share on social media may be visible to other users.

11. Protection of Personal Data

We take reasonable practical steps to protect personal data against:

  • Loss

  • Misuse

  • Unauthorised access

  • Unauthorised disclosure

  • Modification

  • Destruction

Security measures may include appropriate organisational, administrative, and technical safeguards.

However, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.

12. Data Retention

We retain personal data only for as long as reasonably necessary to:

  • Fulfil the purposes for which it was collected

  • Maintain business and transaction records

  • Provide warranty or customer support

  • Resolve disputes

  • Comply with accounting, tax, legal, and regulatory obligations

When personal data is no longer reasonably required, we may securely delete, destroy, or anonymise it in accordance with applicable requirements.

13. Accuracy of Personal Data

We take reasonable steps to maintain accurate, complete, and up-to-date personal data.

Customers are responsible for providing accurate information when making a purchase or contacting us.

Please contact us if your personal information changes or if you believe information held by us is incorrect.

14. Your Rights

Subject to applicable Malaysian law, you may have rights relating to your personal data, including the right to:

  • Request access to personal data we hold about you

  • Request correction of inaccurate or incomplete personal data

  • Request information regarding how your personal data is processed

  • Withdraw consent where applicable

  • Request that we stop certain direct marketing communications

  • Exercise other rights available under applicable Malaysian personal data protection laws

Certain requests may be subject to legal exceptions or requirements.

To make a request, please contact us through our official customer service channels.

We may need to verify your identity before processing certain requests.

15. Withdrawal of Consent

Where processing is based on consent, you may withdraw that consent by contacting us.

Withdrawal of consent does not affect processing already carried out lawfully before the withdrawal.

In some circumstances, withdrawing consent may affect our ability to provide certain products or services where the relevant information is necessary to complete your request.

16. Children’s Personal Data

Our website and products are generally intended for customers capable of entering into valid purchase transactions.

We do not knowingly seek to collect personal data from children except where reasonably necessary and legally permitted.

Where appropriate, a parent or legal guardian should provide information or consent on behalf of a minor.

17. Cross-Border Data Transfers

Some of our service providers, software platforms, hosting providers, or technology partners may process or store data outside Malaysia.

Where personal data is transferred outside Malaysia, we will take reasonable steps to ensure that the transfer and processing are handled in accordance with applicable Malaysian data protection requirements.

18. Data Breach and Security Incidents

If we become aware of a personal data security incident, we will assess and respond to the incident in accordance with applicable legal and regulatory requirements.

Where notification is required by law, we will take the necessary steps to notify the relevant authorities and/or affected individuals as applicable.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our business

  • Our website

  • Our services

  • Technology

  • Legal or regulatory requirements

The latest version will be published on our website with an updated revision date.

We encourage customers to review this Privacy Policy periodically.

20. Malaysian Personal Data Protection

We aim to process personal data in accordance with applicable Malaysian personal data protection requirements, including the Personal Data Protection Act 2010 [Act 709], as amended from time to time.

Nothing in this Privacy Policy is intended to reduce any rights provided under applicable Malaysian law.

21. Contact Us

If you have questions regarding this Privacy Policy or how your personal data is handled, or if you wish to exercise your applicable data protection rights, please contact us through our official customer service channels.

Milani Home Signature
Malaysia

Last Updated: September 2026